Cybersecurity
Ahold Delhaize takes systems offline after cyber incident
Ahold Delhaize said it had taken some systems offline after a security issue in its network, while stores stayed open and some brands reported customer and employee service disruption.
- Ahold Delhaize said it had experienced a security issue within its network and had taken some systems offline.
- The company said its stores remained open and serving customers while teams worked to assess and mitigate the issue.
- Stop & Shop employees had trouble accessing schedules and pay stubs, according to the article.
- Customers could not use digital services at Albert Heijn, Etos, Gall & Gall, and Delhaize, and a Food Lion memo said orders might be affected.
Ahold Delhaize said it had experienced a security issue within its network and had taken some systems offline. The company said its teams were working to assess and contain the problem.
It said its stores remained open and serving customers. The company also said protecting its infrastructure was a priority and apologised for any inconvenience.
In the United States, Stop & Shop employees reported problems accessing their schedules and pay stubs. Food Lion employees were told in an internal memo that their store might not be able to shop, stage, or hand off orders.
In the Netherlands and Belgium, customers could not use online services at Albert Heijn, Etos, Gall & Gall, and Delhaize. A spokesperson referred questions back to the company statement and did not answer whether the disruption covered both corporate and store systems, whether it was worldwide, or whether any devices had been encrypted.
Named in this story
Companies
- Ahold Delhaize
- said it had taken some systems offline after a security issue
- Stop & Shop
- employees reported trouble accessing schedules and pay stubs
- Albert Heijn
- customers could not use its digital services
- Etos
- customers could not use its digital services
- Gall & Gall
- customers could not use its digital services
- Delhaize
- customers in Belgium could not use its digital services
- Food Lion
- an internal memo said the incident was an IT outage and warned orders might be affected
Places
- Netherlands
- one of the countries where customer disruption was reported
- Belgium
- one of the countries where customer disruption was reported
- United States
- one of the places where employee disruption was reported
How the source tells it
The register was largely matter-of-fact, with mild urgency coming from the outage language and service disruption rather than from overt alarmism.
- urgency the company’s decision to take systems offline and its emphasis on mitigation create an immediate-response frame